Service F.A.Q.

What are your rates for repairs & how do I get a quote?

With both simple & complex service issues, each case is unique and thus, the rates will vary. We are aware of industry standard rates & references, but you will find that both our turnaround times and fees are more than realistic, reasonable & welcoming. Simply contact us for an initial explanation of your problem, and we can arrange for you to bring in the item in question for a proper diagnostic. 

Do you charge by hour or by job?

Some jobs are standardized & will incur flat fees. Flat fees are commonly applied to instrument repairs. Other jobs (usually for amps & electronics) that contain more variables will incur a reasonable hourly rate of $50.

Is there a cost for a diagnostic?

Stringed instruments diagnostics will usually incur no fees. Electronics diagnostics on stringed instruments are the exception & may incur a diagnostic fee depending on the complexity of the diagnostic. If there is a fee related to a particular stringed instrument diagnostic, we will communicate this to you up-front. Diagnostic fees are required to be paid up-front before we begin the diagnostic.

Is there a minimum bench charge for guitar repairs?

Our minimum bench charge for any guitar repair is $15. Some exceptions may apply at our discretion.

Do you do ‘Repairs-While-U-Wait’?

Repairs require thoughtful consideration & for best results - undivided attention. For these reasons alone, we do NOT offer ‘Repairs-While-U-Wait’. Please allow us to be ‘in our zone’ to do the very best work on your repair item without distractions. On occasion, some exceptions apply, but repairs are expected to be left on premises. We will, however, take every step to expedite your repair so that we can get it fixed and back in your hands as soon as possible. Remember that ‘Haste makes waste’, so you wouldn’t want us to rush or mis-diagnose your problem for the sake of expediency, right?

How long will I be without my instrument?

As we strive to keep up with our repairs, our On-site guitar services have a guaranteed turnaround time of within 7 business days. When instruments are repaired Off-site, it is at the discretion & production queue of the luthier in charge. Expert luthier service can range from 1 week to a couple of months depending on the nature of the repair. Cosmetic & finishing repairs take the most time, followed by structural repairs. Routine services conducted Off-site are usually completed in 1 to 2 weeks. The wait is ALWAYS worth it for complex repairs, because we are utilizing masters in their craft with years of experience & reputation behind them. This is where patience is a virtue!
Click here to return to the Home page.