Store/Shipping Policies

FREE SHIPPING OFFER APPLICABLE ONLY TO ADDRESSES WITHIN CANADA WITH SOME RESTRICTIONS

FREE SHIPPING OFFER DOES NOT APPLY TO STRYMON PRODUCTS DUE TO MANUFACTURER REGULATIONS

ADDITIONAL SHIPPING CHARGES WILL BE REQUIRED FOR SOME REMOTE DESTINATIONS & BULKY/HEAVY/OVERWEIGHT ITEMS

IN CASE OF ADDITIONAL CHARGES, YOU WILL BE NOTIFIED PRIOR TO SHIPPING

all new products are subject to the terms & conditions of the original manufacturer’s warranty

for local purchases, most warranty issues can be handled ‘over the counter’ for your convenience (some exclusions apply)

all new products are subject to a 14-day exchange period  ONLY for what we feel is a reasonable & fair time period for assessment

sales are final as we no longer offer refunds but will exchange or credit if an item is defective

sales are final for products that are affected by personal hygiene (eg. wind instruments) , PRE-OWNED/USED/CLEARANCE items, & any copyrighted products such as books, DVD’s, or software.  Consequently, returns nor exchange are possible unless in case of a defect

store-owned used items are subject to a 24-hour inspection period & can be exchanged for store credit only

new clearance items are final sale & all warranty issues must be handled directly with the manufacturer

all returnables for exchange or credit must be returned in original condition & packaging as at the time of purchase, otherwise a 15% restocking fee will be deducted

intent to return an item must be communicated in writing before we can authorize & issue an RMA

buyer assumes all costs & responsibilities of return shipping

original shipping charges incurred by Mojo Music will be deducted against the credit amount (this includes shipping costs incurred by Mojo Music for FREE SHIPPING)

credit will not be rendered until the item has been returned, assessed & deemed a valid claim

any return claims found to be false or simply due to post-purchase remorse will have no further recourse & should you want the item back, you are responsible for the shipping of the previously 'returned' item

all special orders require a non-refundable 50% deposit with balance to be settled upon delivery/pickup of the custom order

there are no refunds for custom orders because they are 'custom' and to your specifications

layaway merchandise can be held for no longer than 60 days (deposit can be exchanged for store credit only at any time within the layaway period)

out of country purchasers should expect additional customs &/or brokerage fees depending on the shipping company used (Mojo Music is not responsible for these additional charges/fees)

all shipped items are declared for the invoice amount to allow for recourse should a shipping claim be required for damaged or lost goods by the courier

terms & conditions subject to change without notice

 

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